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FAQ

Sample Event


Join us on sample date

Technical FAQs

How do I get started?
What web browsers are supported?
What if contacts are not getting my fundraising e-mails?
How can I change my account e-mail address?
Where can I find a list of my donors from last year’s campaign?
How Do I Add Team Members?

Website FAQs

What is my personal page URL?
Can a donor add a dedication message that appears in my fundraising honor roll?

Donate FAQs

Can I make a donation to a team?
Where should I mail donation checks?
Who should I make my check out to?
How do I find a participant's personal fundraising webpage?
How quickly can I expect an online donation to post to a participant's fundraising account?
What happens if I check the checkbox to "cover processing fees"?
Are donations tax-deductible?
For Canadian donations made online with a credit card, will the amount entered be in U.S. dollars?
Do all donors who mail their donations receive a receipt?
Do all donors who contribute online receive a receipt?
What is Kansas Big Brothers Big Sisters's Tax ID number?
How do I add a dedication when I make a donation?

Fundraising FAQs

What can I do if a check is written out to me personally?
Can I mail in a cash donation?
How quickly can I expect an online donation to post to my page?
Can I enter a check online?
A donor is requesting a Tax ID number; what is that and how can I get it?
Not all of my donors are showing up in the Honor Roll. Why?
Where can I find a list of the people who have donated to me?
How can I send a thank you email to my donors?
Why am I receiving emails telling me that I've received a donation?